Patients Rights Policy

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system.

These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Guiding Principles

These three principles describe how this Charter applies in the Australian health system.

Everyone has the right to be able to access health care and this right is essential for the Charter to be meaningful.
The Australian Government commits to international agreements about human rights which recognise everyoneʼs right to have the highest possible standard of physical and mental health.
Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these differences.

For further information please visit www.safetyandquality.gov.au

My Rights

1. Access

I have a right to health care.

2. Safety

I have a right to receive safe and high quality care.

3. Respect

I have a right to be shown respect, dignity and consideration.

4. Communication

I have a right to be informed about services, treatment, options and costs in a clear and open way.

5. Participation

I have a right to be included in decisions and choices about my care.

6. Privacy

I have a right to privacy and confidentiality of my personal information.

7. Comment

I have a right to comment on my care and to have my concerns addressed.

What This Means

1. Access

I can access services to address my healthcare needs.

2. Safety

I receive safe and high quality health services, provided with professional care, skill and competence.

3. Respect

The care provided shows respect to me and my culture, beliefs, values and personal characteristics.

4. Communication

I receive open, timely and appropriate communication about my health care in a way I can understand.

5. Participation

I may join in making decisions and choices about my care and about health service planning.

6. Privacy

My personal privacy is maintained and proper handling of my personal health and other information is assured.

7. Comment

I can comment on or complain about my care and have my concerns dealt with properly and promptly.

What They Say

Charlotte G.

I've been going to the practice for 15 years - I've needed a fair bit of dental work in that time and the dentists, hygenists and admin staff have all been terrific. The practice has been refurbushed - all very comfortable and welcoming. Unsurprisingly they are booked well in advance for routine dental checks.

Monica L.

My wife and i have been patients of Dr Honeybone for 10 years. We are always very pleased with the fantastic dentistry he performs. We find the experience stress free. Grateful to have a great dentist. Pete and Monica

Aimee P.

I have been to Mawson Dental Care multiple times to see Dr.Honeybone and Michelle (hygienist) and I'm always impressed by the quality of their work and by the friendly and professional team. Couldn't recommend them enough!

Irmgard T.

Such a lovely dental practice! Thanks Robert and team for the friendly, professional and quality service you provide consistently. And the decor is very attractive and welcoming. Makes for an all round great experience.